The guided tours, the excursions, the touristic proposals are all offered by the co-operative company Florence and Tuscany Tours:
as a travel agency by authorisation of the Province of Florence of the 19.04.2007, code REA FI-563708, C.F. and VAT number 05653400480;
they are governed, despite any paragraph to the contrary, by the directive 90/314/CEE and by the Decreto Legislativo 17.3.95 n. 111 enforcing the same directive;
they are insured for the risks, maximum coverage and guarantees foreseen by the D.L. 111/95, with a police MONDIAL ASSISTANCE n. 168035. The company is not responsible for damage caused by third parties or by force majeur and cannot be held responsible for loss of valuable objects or luggage or other items at any point during the tour.
All information (text and images) available on the site are the exclusive property of Florence and Tuscany Tours and may not be copied, printed, or handed over to third parties without the previous authorisation by the same company.
REGULAR GUIDED TOURS
Our tours are conducted by licensed tourist guides.
All services included in our tours are advertised on our website www.florenceandtuscanytours.com.
Bookings are accepted subject to the availability of places.
Prices are valid from the moment that your booking is confirmed. Clients will only receive an invoice over the total amount if they put in a request and have supplied all the fiscal data required under Italian law.
After confirmation and payment of the booking the client will be sent a voucher to be shown to the guide at the start of the tour.
Guided visits to museums are subject to the availability of tickets.
Despite reservations the entry to museums can be delayed during particularly busy periods. Florence and Tuscany Tours cannot be held responsible for such delays.
The walking tour to the historical centre is free of charge for under fourteen-year olds if in company of an adult.
Children up to the age of six years have free access to museums; a valid id may be requested at the ticket counter. The only exception is the tour “Walk and bus”, which is free for children up to five years.
Florence and Tuscany Tours has the right to change the programme of a tour in case of technical difficulties or other reasons beyond our control such as strikes, changes to opening hours, the closing of museums, delays, etc. In such cases an alternative programme is proposed and the clients are informed before the start of the tour. The change of the programme does not affect the cost of the tour.
All advertised tours can be arranged in languages other than English on request; a minimum number of participants is required.
Should the total cost of the tour rise by more than 10% as a result of new taxes or fees, the price of the ticket will be modified and the clients will be informed in writing.
The cost of the guided tours does not include lunches, tips, or anything else that is not expressly mentioned as "included in the price".
Any complaint must reach us in writing not more than 10 working days after the tour. Please contact us by e-mail via firstname.lastname@example.org
CANCELLATIONS, FEES, AND REIMBURSEMENTS
All client cancellations must arrive in writing at our e-mail address email@example.com to be settled as follows:
As regards the visit to the Vasari Corridor, bookings cancelled up to 15 days before the date of the tour will be completely reimbursed. No reimbursement will be given for cancellations that reach us 14 days or less before the date of the tour.
Clients arriving late will not be reimbursed for the missed visit, nor will a client who gets separated from the group during the visit or who does not complete the visit.
In case of cancellation of a tour by Florence and Tuscany Tours for reasons of force majeur, clients will only be reimbursed for the amount paid for the tour. Florence and Tuscany Tours is not responsible for any additional costs in connection with the reimbursement.
The same terms and conditions apply with the exception of paragraph 17, substituted by 18, and with the addition of paragraph 19, as follows:
Cancellations received via firstname.lastname@example.org at least 30 days before the date of the tour will be reimbursed without any fee. A fee of 25% of the total amount is applicable if the cancellation is received via e-mail between the 29th and 15thday before the date of the tour. No reimbursement will be paid in cases of cancellations received less than 15 days before the date of the tour.
If the booking is not paid within the deadline stated in the confirmation of the tour, Florence and Tuscany Tours has the right to cancel the booking without any further notification to the client.
Florence and Tuscany Tours, the owners, the agents, the assistants, the members and employees cannot be held responsible for damage to people or objects, loss or delays, change of itinerary nor for for injuries, death, damages, loss or delays caused by any kind of transport or for any other reason, for example as a result of terrorist attacks, broken down vehicles, industrial action, theft, which are beyond the control of Florence and Tuscany Tours or any of the owners, the agents, the assistants, the members and employees, or suppliers.